The rules we work by, in plain words

Applies to every customer and visitor, wherever they are. Country pages add what local law requires on top.

Last updated 27 September 2026

Core agreements

Terms of Service

The agreement between you and us for using Tryso, the storefronts and the desktop POS.

Acceptable Use Policy

What you may not do with Tryso, your storefront or connected services.

Organization and Account Policy

Who owns an organization, how members and roles work, transfers, suspension and closure.

Merchant and Storefront Policy

Your responsibilities when you sell to your own customers through a Tryso storefront or POS.

Privacy and data

Privacy Policy

What personal data we collect, why, who we share it with and the rights you have.

Cookie Policy

The cookies and similar technologies used on our site, the app and storefronts.

Data Processing Addendum

Our commitments as processor of the personal data you store in Tryso.

Sub-processors

The third parties that process personal data on our behalf, and where.

Data Deletion Instructions

How to delete your account, your organization, or data received from Google, Meta, TikTok and Cloudflare.

Billing

Subscription and Billing Policy

Plans, trials, renewals, taxes, failed payments and the grace period.

Refund and Cancellation Policy

How to cancel, when a refund is due and how it is paid back.

Platform and integrations

Third-Party Integrations and API Data Policy

How we access and use data from Google, Cloudflare, Meta, TikTok, Shopify and other platforms you connect.

Security and Vulnerability Disclosure

How we protect the service and how to report a vulnerability to us.

Service Availability and Support Policy

Uptime targets, maintenance windows, backups and support response times.

Intellectual Property and Takedown Policy

How to report content that infringes your rights, and how we respond.

Tryso POS for Windows Licence

The end-user licence for the offline-ready desktop point of sale.

The rules we work by, in plain wordsThe rules we work by, in plain words