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Merchant and Storefront Policy

Your responsibilities when you sell to your own customers through a Tryso storefront or POS.

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This policy applies to organizations that sell to their own customers ("End Customers") using a Tryso storefront, point of sale, marketplace or channel sync. It forms part of our Terms of Service.

1. You are the seller

  1. You are the merchant of record for every sale you make. The contract of sale is between you and your End Customer. Tryso provides software only and is not a party to, and is not responsible for, your products, prices, delivery, returns, warranties or customer service.
  2. Your storefront must clearly show your business name, contact details and, where required, your business registration and tax numbers, so End Customers know who they are buying from.
  3. You must not present yourself as Tryso or suggest that Tryso endorses your business.

2. Your store policies

You must publish, and keep up to date, the policies your End Customers need and the law requires, including:

  • terms of sale;
  • a privacy notice explaining what you collect, including through analytics and advertising pixels;
  • a refund, returns and exchange policy;
  • a delivery or shipping policy with delivery areas, times and charges; and
  • a cookie notice where the law requires it.

Tryso provides a legal pages editor and starter templates. Templates are a starting point, not legal advice; you are responsible for adapting them to your business and the law that applies to you.

3. Products and pricing

  1. Product descriptions, images, prices, taxes and stock levels must be accurate and not misleading. Show the total price including taxes and delivery charges before the End Customer pays, as your local law requires.
  2. You must hold every licence and permit required to sell your products, and must not sell anything prohibited by our Acceptable Use Policy, your payment provider or the law.
  3. Honour the prices and promotions you advertise, and the warranties the law implies.

4. Payments

  1. You collect payments through the gateways you configure — for example PayHere, OnePay, Koko, MintPay, cash on delivery or bank transfer — under your own agreement with each provider. Funds settle directly to you. Tryso does not hold, transmit or have access to those funds.
  2. Card details are entered on the gateway's hosted page or secure fields; the storefront does not store full card numbers. Never ask End Customers to send card numbers by email, chat or order notes.
  3. You are responsible for refunds, chargebacks, disputes and fraud losses on your sales, and for complying with your gateway's rules and the card network rules.
  4. Buy-now-pay-later options (such as Koko or MintPay) are provided by those companies under their terms to your End Customers. Present them accurately and do not misrepresent their cost.

5. Delivery

Couriers you connect (such as Fardar) or your own delivery staff act on your behalf. You are responsible for delivery times, lost or damaged goods and communicating tracking information to End Customers.

6. Customer data and marketing

  1. You are the controller of your End Customers' personal data. Tryso processes it on your behalf under the Data Processing Addendum.
  2. Before enabling analytics, advertising pixels, conversion APIs or remarketing (Google, Meta, TikTok and others), make sure your privacy notice describes them and that your consent banner is configured as your law requires.
  3. Send marketing SMS, WhatsApp and email only with consent where required and always include an opt-out.
  4. Respond to End Customers' privacy requests. We will help you, as described in the Data Processing Addendum.

7. Taxes and records

You are responsible for charging, collecting, reporting and paying all taxes on your sales, issuing tax invoices where required, and keeping the business records the law requires. Tryso's tax settings, reports and statutory templates help but do not replace professional advice.

8. Complaints about your store

If an End Customer contacts Tryso about your store, we will refer them to you. If we receive repeated credible complaints of fraud, non-delivery or illegal products, or a request from a payment provider or authority, we may investigate, ask you for information and take action under the Acceptable Use Policy.

9. Contact

Questions about selling with Tryso: [email protected]. Report a fraudulent store: [email protected].

Sri Lanka supplement

These terms apply in addition to the sections above for customers and users in Sri Lanka. Where they conflict, this supplement prevails.

Sri Lanka: selling online

If you sell to End Customers in Sri Lanka you must, among other things:

  1. Register your business under the Business Names Ordinance with the relevant Provincial Registrar, or incorporate under the Companies Act No. 7 of 2007, and show your business name and contact details on your storefront.
  2. Display prices clearly in Sri Lankan rupees, including all taxes, and not mislead consumers about price, quality, quantity, origin or warranty, as required by the Consumer Affairs Authority Act No. 9 of 2003. Comply with any maximum retail price or labelling orders made under that Act.
  3. Honour implied conditions as to title, description, quality and fitness for purpose under the Sale of Goods Ordinance No. 11 of 1896 and any warranty you advertise.
  4. Issue tax invoices and charge VAT and SSCL where you are registered, under the Value Added Tax Act No. 14 of 2002 and the Social Security Contribution Levy Act No. 25 of 2022, and keep records as the Inland Revenue Act No. 24 of 2017 requires.
  5. Protect customer data as a controller under the Personal Data Protection Act No. 9 of 2022 (as amended): publish a privacy notice, obtain consent for marketing messages, and respond to customer requests within 21 working days.
  6. Obtain licences for regulated products — for example the National Medicines Regulatory Authority for medicines and medical devices, the Excise Department for liquor and the Sri Lanka Standards Institution where certification is compulsory.

Sri Lanka: payment gateways

Local gateways such as PayHere and OnePay require your website to show a refund policy, terms and conditions, privacy policy and your contact details before they approve your merchant account. Use the legal pages editor in Tryso to publish them. Card refunds through PayHere are recovered from your settlement account; refunds for non-card methods must be made by you directly. Buy-now-pay-later services (Koko, MintPay) settle under your agreement with them.

Sri Lanka: cash on delivery and couriers

If you offer cash on delivery, reconcile collections from your courier (for example Fardar) promptly and pass refunds to customers without undue delay.

Sri Lanka: online content

Storefront content must comply with the Online Safety Act No. 9 of 2024, the Obscene Publications Ordinance and the Intellectual Property Act No. 36 of 2003.